Hi everyone! I've been playing Valorant since the game first opened and i played it casually almost every day. I've never said something toxic or offended, never used some third party application etc. The last time i logged in was around December 2021 and i've been really busy with works and any other stuff starting from 2022. Just when i want to have a break from works and back to play valorant again, i got the notice that i've been permanently suspended when i logged in and it said that i've been banned because the using third party software. It was really strange because i've been inactive for almost 2 months and no one used my account. I've tried to contact riot through email and the answer that i got was some bot answer like " Our investigation confirmed that this is an account that is related to the usage of scripts, hacks, exploits, or unauthorized third-party programs in VALORANT (we're unable to tell which program). Because of that, the account will remain permanently suspended. ". It just really disappointing from a huge game developer like riot games that you guys just banned my account without notice and unknown reason while the account was inactive. All the time and money that i've spent on this game were treated like a trash. Does any of you have the same experience as me?

bryank4678 The same thing happened to me today, out of nowhere. All my skins are gone now. THANK YOU RIOT GAMES

I wonder how they even see that you have third-party software when you don't have I wonder how they even see that you have third-party software when you don't have

same here, banned for using third party software, with the same generic answer apparently they can ban you for using any software, i have been banned for using a software that they themselves said they would never ban anyone for using it on the reddit forums. they themselves said they would at best block that software well i was banned after 3 days of playing and without any warning, nobody accused me of using cheats but they don't do any further investigation, their anticheat system marks you as a cheater and there is nothing else to do.

Same here got banned for using "Third party software" when i logged back in after a month 🙁

I had a similar situation and unfortunately the ban remained. Setting up a new account helped, fortunately I had nothing of value on the old one

I played normally for a week then all of a sudden I try to open Val again and I’m getting the hwid 152 warning so I can’t enter the game anymore. I go ahead and check the Riot client and it doesn’t say that I’m banned so I contacted Riot support. 1 person tells me that my acc is banned for 1 year due to bad behaviour then instaclosed the ticket, I had no idea what he was talking about. So I send 3-4 more tickets then the second person tells me that there is no ban or restrictions on my account I get super confused because I was given 3 different answers. Now I think they are starting to realize the mistakes and they have opened a manual investigation of my account which will apparently take a lot of time… overall was a really time wasting experience talking with the different support people who only made it not only confusing but also worse

Same here as well. One week after I last played I got banned for "third-party software". Never once used it, never will. But whats the difference if I'm going to get banned regardless? Super pissed about this. Hundreds of hours spent gone. Money spent down the drain. Submitting tickets don't work as they claim their ban is righteous. Terrible company.

ikozni Same here, I got permanently suspended for ‘third party software’ as well when I has never used it. I submitted tickets and they kept giving me the same generic answer and believe their anti-cheat system is correct. I am devastated since I had spent so many hours and money on this game and no one cares to believe or help me. I also contacted members of their anti-cheat team on twitter but no reply.

I hope this gets fixed soon seeing how it could happen to everyone 🙁

Same here, I got permanently suspended for ‘third party software’, but i dont play my account at that time. i know something went wrong at they service. GREAT JOB RIOT. GREAT JOB

My account got permanently suspended while inactive without notice: Page 5

My account got permanently suspended while inactive without notice

AayushDhadve

sentrygobrr give me tip to unban my account

NatsuDragQueen28

bryank4678 Same situation here T_T
Please update me if you get your Valorant account fixed.

ZIPER

I left valorant for 2 months due to exams and the windows 11 error, when I tried to log in I got a perm penalty for third party software.

Even though I didn't even play the game during that period.

I have spent a fair amount of money on the game so its a bit disappointing

meesh

ZIPER bro me too
i feel so sad man i spent abt 200 dollars in game i feel so sad bro i just left the game for a few weeks and then i log in and find out that i got banned for no reason. damn it hurts so much la bro

ShiaZu

bryank4678 yep i have the same thing , and i havent played this game in a while

meesh

ShiaZu bro i seriously feel so disappointed man. i submitted like around 10 tickets and they still did not answer me and when i press the riot link they say oops page not found. i feel so sad man i have spent around 200 dollars on the game i feel very sad bro i need my account back i rlly wanna play the game bro . i miss playing comp man

meesh

i didnt touch my account for a month and when i return to the game just to start my day with a match of valorant they tell me that i am permanently suspended as i used third party software . i didnt even touch the game how did i get banned it srsly doesnt even make a single sense . i feel very mad and dissapointed with riot managemnt man i really need my account back i seriously need my account back anyone any tips or opinions on this ?

IAzxmii

I was banned a couple months ago for the same thing while I was inactive. I have been sending tickets to Riot about the matter multiple times. Before I got banned I bought the Ignite Fan bundle which cost me a lot of money, but I also spent more money before that. I have been playing since the Beta and this has been my favorite game since. It is so frustrating to get banned for something I didn't even do, I don't even have a rank since I usually play unranked with friends (I am not skilled in the game either, the highest I got was gold). Why would I risk getting banned if I spent so much money and time in this account? I also have Razer apps in my PC but I don't have anything else. Any tips on this?

Vasher

bryank4678 I’m surprised how many people are getting in the same situation and how riot doesn’t care enough to perform actual investigations. This happens to me yesterday along with a ton of money and time gone.

NoxLegoLex

I'm kind of relieve to learn that there are also other people who got randomly banned due to use of prohibited 3rd-party software which is questionable as most people here don't have one, like me. I submitted a ticket a while ago and I'm losing hope as time passes. Thankfully I haven't spent any money on this game.

pavkin

same problem lmao. Checked my tracker, and no games have been played in the past month. And of course, no actual reason is given to why.

Killjoyisbroken

I think this happened to a lot of people including myself. I was so happy I finally peaked ascendent and decided to use my sub account for a while so I don't accidentally demote myself. Few months later I came back with my account banned for apparent Third-party software usage. This garbage is straight up outrageous. REPLY US RIOT FOR YOUR UNLAWFUL BAN WHERES THE EXPLAINATION?????

lewissss

Killjoyisbroken hey did have they responded ?

NandaRA

just got banned now for third party software to, inactive for several months and got banned

ihaventplayedin2years

same bullshit for me. did you figure it out??

Grim

Same 2024 and I got banned for 3rd party software. LOL

Midnightnewzero

Same Problem here on a completely new Bloatware free PC.

Midnightnewzero

Yes Same, I got ban for the same, They don't Help in support either.

Hiiro

N1ghtAF plzz how many ticket did you submit to get your ban lifted the same situation is happening to me i also have spent to much time and money in that account and wouldn't be dumb enough to use cheating third party softwers... while i think that i also got my ban after i didn't logging in for to long ...i am also concerned about another situation i played on a public gamimng station While I do not believe there was any cheating software present, I am concerned that something on that system might have been mistakenly flagged or misunderstood by their anti-cheat system.

Midnightnewzero

Hiiro Guess who is unban.

Midnightnewzero

Hiiro I have access to my account now

I got this message in my email.

Thank you for reaching out. I do realize how it feels to be unable to access the game and that too, when the fault is not yours. After investigating, I was able to determine that the usage of third-party software's for which it was banned was not performed by you.

GOOD NEWS🎉️
Therefore, I am happy to tell you that I'd go ahead and remove the restriction on the account so that you can now access the account and continue playing!!!

In order to help you secure your account, I'd suggest you the following:

I will send a link for password reset for you over your email using which you can reset your account password to safeguard your account.
Please check your PC for any malicious software that may hamper your privacy.
Also, please check for MFA again once the password has been reset and would recommend activating it (in case it gets disabled) as it offers another layer of protection.

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