Hi everyone! I've been playing Valorant since the game first opened and i played it casually almost every day. I've never said something toxic or offended, never used some third party application etc. The last time i logged in was around December 2021 and i've been really busy with works and any other stuff starting from 2022. Just when i want to have a break from works and back to play valorant again, i got the notice that i've been permanently suspended when i logged in and it said that i've been banned because the using third party software. It was really strange because i've been inactive for almost 2 months and no one used my account. I've tried to contact riot through email and the answer that i got was some bot answer like " Our investigation confirmed that this is an account that is related to the usage of scripts, hacks, exploits, or unauthorized third-party programs in VALORANT (we're unable to tell which program). Because of that, the account will remain permanently suspended. ". It just really disappointing from a huge game developer like riot games that you guys just banned my account without notice and unknown reason while the account was inactive. All the time and money that i've spent on this game were treated like a trash. Does any of you have the same experience as me?

bryank4678 The same thing happened to me today, out of nowhere. All my skins are gone now. THANK YOU RIOT GAMES

I wonder how they even see that you have third-party software when you don't have I wonder how they even see that you have third-party software when you don't have

same here, banned for using third party software, with the same generic answer apparently they can ban you for using any software, i have been banned for using a software that they themselves said they would never ban anyone for using it on the reddit forums. they themselves said they would at best block that software well i was banned after 3 days of playing and without any warning, nobody accused me of using cheats but they don't do any further investigation, their anticheat system marks you as a cheater and there is nothing else to do.

Same here got banned for using "Third party software" when i logged back in after a month 🙁

I had a similar situation and unfortunately the ban remained. Setting up a new account helped, fortunately I had nothing of value on the old one

I played normally for a week then all of a sudden I try to open Val again and I’m getting the hwid 152 warning so I can’t enter the game anymore. I go ahead and check the Riot client and it doesn’t say that I’m banned so I contacted Riot support. 1 person tells me that my acc is banned for 1 year due to bad behaviour then instaclosed the ticket, I had no idea what he was talking about. So I send 3-4 more tickets then the second person tells me that there is no ban or restrictions on my account I get super confused because I was given 3 different answers. Now I think they are starting to realize the mistakes and they have opened a manual investigation of my account which will apparently take a lot of time… overall was a really time wasting experience talking with the different support people who only made it not only confusing but also worse

Same here as well. One week after I last played I got banned for "third-party software". Never once used it, never will. But whats the difference if I'm going to get banned regardless? Super pissed about this. Hundreds of hours spent gone. Money spent down the drain. Submitting tickets don't work as they claim their ban is righteous. Terrible company.

ikozni Same here, I got permanently suspended for ‘third party software’ as well when I has never used it. I submitted tickets and they kept giving me the same generic answer and believe their anti-cheat system is correct. I am devastated since I had spent so many hours and money on this game and no one cares to believe or help me. I also contacted members of their anti-cheat team on twitter but no reply.

I hope this gets fixed soon seeing how it could happen to everyone 🙁

Same here, I got permanently suspended for ‘third party software’, but i dont play my account at that time. i know something went wrong at they service. GREAT JOB RIOT. GREAT JOB

My account got permanently suspended while inactive without notice: Page 4

My account got permanently suspended while inactive without notice

GoldenBlack

MF_ACIDZ Hey Bro could you please tell me if your tickets were at the same time or if you actualy got answers on the 4 previous ones? I sent 4 tickets over the past 4 months they keep answering the same bs to mine too and the last one they said they would ignore the next ones I do

Aliorc

bryank4678 Happend right now the same thing i haven't played it and now im banned permanently for some thing i had never done

lime

i logged in after 2 weeks and they have banned me without any warning the only difference in my last gameplay was that i my ping remained stable through the game ,does having a stable ping once in a while this bad?/

FCLin

I have the same problem here. After reading the introduction of youtuber today, I thought the game might be good, so I downloaded the client, but I found that I couldn't continue to download the main body of the game, and prompted my account to be banned. . . . I really don't know why I got banned, I just decided to start trying this game today.

iamfpsk

Same thing happened to me yesterday and I am very sad about it, do anyone have any idea, how to recover account when WE ARE NOT EVEN FAULTY?

JayTuhng

iamfpsk support will say they cant reverse it and make a new account.... cool game

wijaandii

bryank4678 SAMEEEEEE, i got banned like you today, but i'm confused i'm not even using third party software,and my account just got banned like that, seriously riot?! i have spend lot of money and u did this to me 🙂

EthanWing

This just happened to me too :/ its honestly annoying. Why do they silence they masses when they can just fix their buggy game?

OwnZar

I have been dismissing Valorant for a long time, since it didn't call my attention.
A week ago my friends convinced me to install it and we had some games for 3-4 days without incidents.

I stopped playing for the past weekend due to a weeding and came back to a permanently suspended account for "Using third party software".

Submitted a ticket and the employee used the same copy-pasted message to basically say "The Anti-Cheat says...".
Of course, they won't tell me what this third part sofware is, which to my knowledge could be Overwolf, the multiplayer mod for old C&C or anything.

Every message they have sent so far is the same thing; "Sorry but you're guilty blah blah blah" and just closed my ticket, so I'm gonna make a new one.

Now that I think about it, I used to play LOL long time ago where I actually had some gifts from my friends, and I'm unsure if they have also banned me there just for funs and giggles.

This sucks.

MOHAMEDBOUCHNAK

same thing here i have been working for 2 weeks and i didn't even play the game the only thing i did was a virus scan and now i am permanently banned for no reason

Shaider

same thing here. I got permanently suspended 6 months ago. I kept sending tickets, and all they do is send the same message. That's 9 tickets in total, and nothing happened.

LETSGOOOO

MF_ACIDZ Hey! did you get to log in and play right after the released the ban?

JayTuhng

bryank4678 ive had it happen to 2 of my accounts now with Riot Games and ive never cheated in my life. they tell me it already permanent and to make a new account... like i havent spent 500 on that account i wouldnt cheat to ruin my account.... im heartbroken and gaming is over if u have to play 24/7 so when u go afk it wont ban me...

JayTuhng

s0kulk idk man they just did it to me and they said fuck my account and money ive spent... gameing is over

JayTuhng

TiberiusZgo yea i remember in like 2012 my WOW account was banned for cheating i contacted the support they noticed it wasnt me fixed my account and i got it back... now they just say fuck you get a new account and pay more money.

JayTuhng

MF_ACIDZ wow how did u do it? they tell me it is permanent and u cant get it back. NEVER cheated once i spent too much money to even chance it. i was gone for maybe 3 months

N1ghtAF

I have also encountered this issue after logging into the game after 2 months of inactivity, I will let you all know (if i remember) What responses i get from support. I also do have a razer device with razer drivers installed.

Edit: My account was Hacked and i assume that the person who played on it was cheating despite them having a horrible k/d

Last update: Account had the ban lifted as it was indeed compromised! A W for riot support.

Hiiro

N1ghtAF plzz how many ticket did you submit to get your ban lifted the same situation is happening to me i also have spent to much time and money in that account and wouldn't be dumb enough to use cheating third party softwers... while i think that i also got my ban after i didn't logging in for to long ...i am also concerned about another situation i played on a public gamimng station While I do not believe there was any cheating software present, I am concerned that something on that system might have been mistakenly flagged or misunderstood by their anti-cheat system.

maxheralds

played my first game in like 6 months a week ago and a day later the account is suspended, something sketch asf going on.

AayushDhadve

MF_ACIDZ how ?

AayushDhadve

MF_ACIDZ how ?

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